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Atlanta, GA

I accidentally locked myself out of my house on a Friday evening.  A kind neighbor called Top At Locksmith  LLC they were able to respond within a few hours.  The technician was professional and proficient and had the door open within a matter of minutes. Thanks  for saving  me

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Buckhead, GA

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Ian Eric
Jul 21 2023

Troubleshooting Tips for Automatic Sliding Doors

Automatic doors, whether they are sliding doors or handicap swing doors, provide convenience and accessibility for customers and visitors.

However, like any mechanical device, they may encounter occasional issues. Which may be influenced by factors like sensor malfunctions, power outages, or physical obstructions.

Luckily, you can take troubleshooting measures to pinpoint and fix the problem. For a smoother solution, consider reaching out to a trusted locksmith for expert assistance.

Below are some troubleshooting tips for automatic sliding doors:

Manual Pressure to Door Panels

The fastest way to troubleshoot sliding doors is to check for any obstructions on the track or threshold. You can do this by manually sliding the door panels open and closed. If there are no issues, the door panels should move smoothly without much effort. In case the door doesn't slide freely, there might be pebbles or debris on the track or threshold. Use a brush or a vacuum to clean the area.

Verify Power Supply and Connections

The proper functioning of automatic sliding doors relies on a stable power supply. If you observe problems such as a lack of responsiveness or erratic behavior, examine the power source and connections. Malfunctions can occur due to damaged or loose wires.

Confirm that the electrical connections are securely in place and without any visible damage. In case of uncertainty regarding the process, it is good to call a Pro for help.

Inspect the Sensors

If the sliding door doesn't close completely, there might be a blockage in the sensors. The sensors ensure the door operates at the right time. Clean the sensors located on the door panel. While doing this, always turn off the power to ensure safety.

Reboot the Door

If the issues persist, try rebooting the door by turning off the power for five to ten seconds before turning it back on. The door will go through a learning mode cycle to recalibrate itself. During this process, the doors will open and close slowly.

Always turn off the power for safety. Troubleshoot when traffic is light or restricted. If possible, direct traffic to another door or use Barriers to prevent people from passing through the door during troubleshooting.

Battery Backup and Emergency Systems

Most automatic sliding doors have battery backup systems to function during power outages. In case the doors fail to respond during these situations, verify the batteries and emergency systems. Replace old batteries to ensure seamless operation during emergencies. Call a dependable locksmith to get assistance.

Consult a Skilled Locksmith for Assistance

Although facility managers and maintenance personnel can handle some troubleshooting tasks, certain issues demand the expertise of a professional locksmith.

In case of ongoing problems or encountering complex malfunctions, don't hesitate to seek support. Trained locksmiths possess the knowledge to diagnose and efficiently resolve issues, ensuring your automatic sliding doors function well.


If you're still having trouble getting the door to function properly even after attempting these steps, feel free to reach out to Top Atlanta Locksmith for assistance.

Your safety is our priority, and we'll be ready to help you resolve any issues with your automatic sliding door.